Refund & Return Policy

Effective Date: 12/1/25

Thank you for choosing The Car Vault ATL. We value transparency and customer satisfaction. Please review our refund and return policy carefully before making a purchase or booking a service.

1. Vehicle Rentals

• All vehicle rental payments are non-refundable once the rental period begins.

• Cancellations made at least 48 hours prior to the scheduled rental start time may be eligible for a full refund, excluding any processing fees.

• Cancellations made within 48 hours of the rental start time may be subject to a cancellation fee or partial refund at our discretion.

• No refunds will be issued for:

  • Early returns

  • No-shows

  • Weather conditions

  • Mechanical issues caused by renter misuse

2. Vehicle Sales (New & Used)

• All vehicle sales are final.

• No refunds or exchanges are permitted once the sales contract has been signed and the vehicle has been delivered.

• Vehicles are sold “as-is”, unless otherwise stated in writing.

• Any manufacturer warranties or third-party warranties will be honored according to their respective terms.

3. Vehicle Customization & Modification Services

• Deposits for customization services are non-refundable once work has begun or parts have been ordered.

• Completed customization services are non-refundable.

• If an issue arises due to workmanship, customers must notify us within 7 days of service completion for inspection and possible correction.

• Refunds will not be issued for changes of mind or dissatisfaction with aesthetic preferences.

4. Merchandise Sales

• Merchandise may be returned within 14 days of purchase for a refund or store credit.

• Items must be:

  • Unused

  • In original packaging

  • Accompanied by proof of purchase

• Non-returnable items include:

  • Clearance or sale items

  • Customized or personalized merchandise

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Processing

• Approved refunds will be processed to the original payment method.

• Refunds may take 5–10 business days to appear, depending on your financial institution.

• Processing and administrative fees are non-refundable.

6. Exceptions & Disputes

• We reserve the right to refuse refunds that do not comply with this policy.

• Any disputes must be submitted in writing within 14 days of the transaction date.

7. Contact Information

For questions regarding refunds or returns, please contact:

[Dealership Name]
Email: [email address]
Phone: [phone number]
Address: [business address]